Frequently asked questions about energy shopping
Can I move my electric service?
Yes – most electricity companies allow customers who are moving to transfer their plan and service to their new home. In many states, you can shop for a new energy plan prior to your move if you want to switch plans. The details of moving your electric service depends on where you live, so visit your state page to learn the specifics.
How do I switch my energy provider?
Switching energy providers is easier than it may seem. First, if you are under a contract, you’ll need to find out if you will be charged an early termination fee. You can find this information on your plan’s electricity facts label (EFL). Next, enter your ZIP code above. We’ll show you plans in your area and you can filter and compare to find the right option for your energy needs. From there, we’ll help you sign up for your new plan and your provider will make the transition in your service.
Will I need to pay a deposit?
Possibly. Each energy provider on our marketplace sets a different credit threshold and if you fall below this threshold they may require a deposit. When you shop with us, we’ll let you know if you have to pay a deposit for the provider you choose. We can also help you find no deposit options that you can compare to your original choice. Visit our deposits guide to learn more.
Does Choose Energy run a credit check?
Yes, we run a soft credit check – the kind that doesn’t affect your credit score – and we only run it once. The providers we work with require a credit check before they will offer service. Credit checks are a normal part of the electricity shopping process and allow providers to determine whether you will need to pay a deposit. We’ll check your score for all of the providers on our marketplace so you can find the best rate. Visit our deposits guide for more information about the credit check process.