Just Energy rates, plans, and reviews

Deregulation gives consumers the flexibility to choose their retail energy provider (REP) from available options in their area. In regulated regions, consumers are limited to one choice – the utility company – which supplies electricity to homes and businesses. In deregulated areas, energy choice encourages competition between providers and often leads to lower electricity rates, flexible term options, and a better variety of plans. States that offer deregulated energy markets include Texas, Connecticut, New York, New Jersey, Illinois, and more.

There are a variety of Just Energy plans with different term lengths and rates. All Just Energy plans are powered by 12.1 percent renewable energy. They also include an early termination fee of $175 if you cancel your plan before your contract ends. Popular Just Energy plans include:

Base Saver III

This is a fixed-rate,12-month plan that is the most affordable when the average household usage is around 1,000 kilowatt hours (kWh). When your usage meets or greater than 1,000 kWh, you’ll receive a $75 credit.
Rate Shield

This is a 36-month, fixed-rate plan that gives you the stability of the same rate throughout the full term. Fixed-rate plans are ideal for households that prioritize security and wish to be protected from fluctuations in the energy market.

Weekends Free

This 12-month, fixed-rate plan offers free electricity from 7:00 p.m. on Friday to 11:59 p.m. on Sunday.

Nights Free

Similar to the Weekends Free plan, this 12-month, fixed-rate plan gives you free electricity every night from 9:00 p.m. to 7:00 a.m.

Just 400 Advantage

On this 24-month, fixed-rate plan, you can receive up to $400 in bill credits. Specifically, this plan credits $200 in the month of September for the duration of your two-year contract.

Just Energy offers affordable and reliable electricity plans across much of Texas and other states. What’s more, this provider’s fixed-rate plans protect consumers from changes in the market price of energy.

Just Energy is one of many retail electricity providers that offer energy services in deregulated areas. Enter your ZIP code above to explore energy suppliers, plans, and electric rates in your area.

Choose Energy score: 3.8 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric company reviews, see our full list here.

Customer service: 4.0 out of 5

• P2C Complaint score: 2
• Satisfaction Guarantee: 5

The customer service score is made up of a satisfaction guarantee and the P2C complaint score from the Public Utility Commission of Texas scorecard, here. The satisfaction guarantee score mitigates the complaint score in this category.

Online accessibility: 5.0 out of 5

• Online bill pay: 5
• Online chat: 5
• Access to usage alerts & trends: 5

The online accessibility factors were assessed on a yes or no basis. Just Energy offers customers online bill pay, online chat, and usage alerts, giving it top marks.

Business history: 2.5 out of 5

• Years in business: 5
• Better Business Bureau accreditation:

Just Energy has a lengthy track record in the deregulated energy business, earning the company a 5 for years in business. However, the company faltered under Better Business accreditation, which it lacks. The BBB is a paid accreditation but we have included it here as a measure of trustworthiness and brand awareness.

(Review updated Feb. 18, 2022)

Just Energy offers a satisfaction guarantee for its customers. When you sign up for a Just Energy electricity plan, you can switch to a different plan within 30 days of the service start date without a fee.

Just Energy for residential customers

Just Energy offers residential energy plans for all usage levels and energy needs, including low fixed-rates, a range of term lengths, and renewable energy options. The company prioritizes value, stability, and innovation, to deliver products that fit your needs. Review our guides to learn how to reduce your electricity bill or sign up for no-deposit plans.

Just Energy for business customers

Just Energy offers energy plans customized for businesses of all sizes. This includes flexible products, competitive pricing, trustworthy service, and options for green energy.

Green Energy options with Just Energy

Every Just Energy electric plan offers you the option to offset some or all of your electricity consumption with renewable energy credits for an additional monthly fee. These credits support electricity generated from renewable sources including solar, wind, or hydropower. You can choose this option when you select your plan or throughout the term of your contract. If you install solar panels, you may be able to lower your monthly rate and lock it in for 20 years.

Just Energy supports charitable organizations in the communities it serves. These include the Salvation Army’s Share the Warmth Fund, Gift of Warmth, and Neighbor For Neighbor Heat Fund that provides financial assistance to low income residents, and Sheltering Arms Senior Services in Texas.

Many energy providers require consumers to pay a deposit before they will begin service. Customers with a high credit score might be allowed to bypass paying a deposit. For customers with a low credit score or who wish to avoid paying a deposit, there are no deposit energy plans available on the Choose Energy marketplace. Many no deposit plans are prepaid, meaning you will pay for your electricity upfront and will top off your account when it begins to run low.

If you are moving to a new address, you won’t have to pay an early termination fee if you decide to cancel your current energy plan. When you move, you can choose a new provider in your area. If you’d like to transfer your Just Energy service to your new address, contact Just Energy to set up the transition.

Shopping for electricity in a deregulated market can seem like a monumental task because of all of the available providers and plans in your area. Choose Energy’s® marketplace can make it simpler to shop and compare rates and plans near you.

To begin, simply enter your ZIP code above. From there, Choose Energy will show you the options available in your area. You can easily filter between different providers, rate types, contract lengths, green energy options, and more. Once you’ve found the right plan for your home or business, Choose Energy will walk you through the sign-up process in minutes.

Just Energy offers fixed-rate and variable-rate plans across its service areas. Fixed-rate plans mean you will secure a single rate that you will pay for every kWh you consume during your contract. This is an ideal rate type for consumers who value security and don’t want to be surprised by fluctuations in the wholesale price of electricity. With fixed-rate plans, you will be required to pay an early termination fee if you cancel your plan early unless you are moving.

Variable-rate plans do not provide the same level of security. Instead, the rate you pay will change based on the wholesale cost of electricity. During times of low demand, you may see lower energy rates. But when demand spikes, your electric rates will also go up. Variable-rate plans are on a month-to-month basis, so you can switch to another plan at any point without paying a fee.

Just Energy serves a large portion of the state of Texas. For the following utility companies, some of these cities include:

• AEP Texas Central: Corpus Christi, Laredo, McAllen, Victoria
• AEP Texas North: Abilene, San Angelo
• CenterPoint: Houston metropolitan area
• Oncor: Arlington, Dallas–Fort Worth, Irving, Midland, Odessa, Tyler, Waco
• Texas-New Mexico Power: Dallas–Forth Worth, Houston, Midland

For fixed-rate Just Energy plans, there are early termination fees if you cancel your plan before your contract is over. These fees amount to $175 for early cancellation.

To shop for electricity plans in your area, simply enter your ZIP code in the box above. You’ll be shown a list of plans and companies. These rates may vary depending on where you live in the state. This is primarily due to differences in the transmission charges by the various utility companies that serve the state.

Start shopping for the best electricity plan for you by entering your ZIP code in the box above.

Businesses in your area can also benefit from deregulation. Just Energy provides electricity to large and small businesses. Fill out this form or call Choose Energy at 844-288-0613 to speak with one of our energy experts about building a customized energy plan for your business.

How do I make my Just Energy bill payment?

You have several options for paying your Just Energy bill.

Pay by credit card, debit card, or ACH by:

• Mobile app for Androids
• Mobile app for iPhones
• Online portal
• Automated pay-by-phone: 866-268-1975
• Through your bank’s online bill-paying service
• Check: mail to Just Energy, PO Box 650518, Dallas, TX 75265-0518

How can I contact Just Energy?

To contact Just Energy, call a customer service representative at 866-283-3108 between 8:00 a.m. and 7:00 p.m. (CST) Monday through Friday and from 9:00 a.m. to 6:00 p.m. on Saturday. You can also fill out a customer support form on the company’s website.

Where is Just Energy located?

The headquarters for Just Energy is in Mississauga, Ontario, Canada.

What does Just Energy do?

Just Energy provides electricity and natural gas services to residential and business customers in 12 states in the U.S., including Texas, and six provinces in Canada.

Can I cancel my Just Energy contract?

You can cancel your contract by calling Just Energy at 877-240-3931. However, if you cancel before your contract ends, you will have to pay early termination fees.

Before choosing a plan, read the Electricity Facts Label. This contains information on:

• Rate per kWh based on the amount of electricity you use
• The percent of the plan’s renewable energy sourcing
• Early termination fees

Easy set up in my area. Once you’ve reviewed the Just Energy electric rates, chosen a plan, and confirmed your order, Just Energy will complete the set-up process with your utility or transmission and distribution service provider (TDSP). You won’t experience any disruption of service when you’re changing suppliers.

Learn about your electricity bill. Although Just Energy will be supplying your electricity, your utility or TDSP will deliver it to your home, along with maintaining the power lines and restoring outages. On your monthly bill, your utility fees will be listed as TDU or TDSP charges. These are separate from your Just Energy usage fees.

Tips to lower your electricity bill

Lowering your electricity bill is as simple as consuming less electricity each month. There are many ways to save energy in your home that can help you lower your energy costs. Visit our guide on lowering your electricity bill to learn about easy ways to save.

• Headquarters: 5251 Westheimer Road, #1000, Houston, TX 77056
• Bill pay: Log in to your Just Energy account or call 866-268-1975
• Customer service: 866-283-3108
• Outages: Contact your utility company

Last Updated: 10/13/2021